Operating SAP systems is demanding, requires expertise and costs time. As an SAP AMS service provider, we ensure the efficient operation and support of your SAP instances throughout their entire lifecycle -, freeing you up to focus on your core tasks
Operation and support of S/4HANA and classic SAP systems/modules
Resource bottlenecks, fluctuating personnel requirements and internal lack of SAP expertise
All-round service for operation, support, maintenance, servicing and further development of the applications
Scalable service model and attractive conditions through nearshoring as well as efficient and transparent service provision
The SAP AMS service from teamative offers the professional management of SAP applications, at an excellent price-to-performance ratio thanks to our nearshore approach. We take on the responsibility for error-free operation and help to further develop the system landscape.
In doing so, we rely on the framework of the ITIL standard (Information Technology Infrastructure Library). Within the comprehensive service package, our support team guarantees the flawless operation of the IT systems In this way, we establish the basis for added value, innovation and digital value creation.
As part of the service, we cover the following aspects:
As a reliable AMS service provider, our SAP Application Managed Service ensures the secure operation of your SAP environments.
As a certified service provider, we have SAP know-how at the highest level
Support for all SAP modules, from S4/HANA Cloud to FI/CO and Logistics
200 SAP-Mitarbeiter:innen in SK, PL, CZ, BG HU und > 1.000 SAP-Spezialist:innen in DE
Ensuring continuous SAP operation, e.g. by being on call during off-peak times
Freeing up employees by taking over the time-consuming day-to-day business
Fast response times, multi-langauge support staff and comprehensive troubleshooting
Secure and legally compliant service provision
Needs-based support,- flexibly expandable at any time
Attractive conditions thanks to the teamative nearshore approach
As an MSP, teamative takes care of processing all application-related customer requests, whether that is resolving an incident, a service request or a change request to modify existing processes. First, the customer submits a notification in the form of a ticket, for example. A teamative service manager is assigned as the first point of contact and is responsible for coordination. The AMS organisation then creates corresponding solutions to rectify faults or implement the desired changes.
All Application Managed Services from teamative are based on clear Service Level Agreements (SLAs), which clearly define the scope and the quality of the service to be provided. This includes, for example, response and problem-solving times, availability and urgency.
For example, if a core process fails, then there is a high degree of urgency for a solution and the problem is resolved within a short time frame. All SLAs can be drawn up and agreed individually with customers, establishing a high level of transparency for both sides, as to the scope of the service to be provided.
Outsourcing the operation of customised applications should not be rushed, so generally we start on a small scale, based on time material billing. This gives you insight into how working with us operates in practice.
After the decision is made to use the AMS, the handover begins. We aim to take on the service completely after eight weeks at the latest. Once a transition plan and the onboarding process have been drawn up and agreed, the target operating model is set up. During the transition phase, tickets may be processed jointly by the outgoing team and the AMS team.
Once the transition has been successfully completed, the service goes live. In this phase, tickets are already fully processed by the AMS team.
In the stabilisation phase, which typically lasts two to six months, compliance with the SLAs is continuously monitored with the help of KPIs. In addition, the focus is on the continuous improvement of processes.
The improvement phase begins after six months. In particular, this looks at the extent to which certain process steps can have more automation built in and how the individual application can be further developed, for example through customer-specific code optimisation. If agreed, a change of contract model is also possible in this phase, from Time Material to ticket-based billing or a monthly flat rate.
In the Excel phase, focus shifts to optimising business processes. Highly reliable and efficient operation is already guaranteed at this point, thanks in no small part to proactive and predictive maintenance routines.
