Reliable operation of your SAP systems as an Application Managed Service
SAP AMS support
Offer
Challenges addressed
Solution approach
Special features
teamative SAP Application Management according to ITIL
In doing so, we rely on the framework of the ITIL standard (Information Technology Infrastructure Library). Within the comprehensive service package, our support team guarantees the flawless operation of the IT systems In this way, we establish the basis for added value, innovation and digital value creation.
As part of the service, we cover the following aspects:
- First-, second and third-level support
- Software maintenance
- Updates and release changes
- Quality checks
- Regular monitoring
- On-call service and extended service hours
BENEFITS
Advantages of teamative SAP support services
Certified SAP Partner Centre of Expertise (PCoE)
Comprehensive service from a single source
Comprehensive network of experts
Secure operation and end-to-end lifecycle management of the systems
Freedom for transformation
Outstanding service
Compliance guaranteed
Freely scalable scope of service
Outstanding price-to-performance mix
Interaction and collaboration
How the collaboration works in practice
As an MSP, teamative takes care of processing all application-related customer requests, whether that is resolving an incident, a service request or a change request to modify existing processes. First, the customer submits a notification in the form of a ticket, for example. A teamative service manager is assigned as the first point of contact and is responsible for coordination. The AMS organisation then creates corresponding solutions to rectify faults or implement the desired changes.
High service transparency through SLAs
Our approach
Phased takeover of responsibility based on a proven process
Way to nearshore
Outsourcing the operation of customised applications should not be rushed, so generally we start on a small scale, based on time material billing. This gives you insight into how working with us operates in practice.
Transition
After the decision is made to use the AMS, the handover begins. We aim to take on the service completely after eight weeks at the latest. Once a transition plan and the onboarding process have been drawn up and agreed, the target operating model is set up. During the transition phase, tickets may be processed jointly by the outgoing team and the AMS team.
Steady state
Once the transition has been successfully completed, the service goes live. In this phase, tickets are already fully processed by the AMS team.
Stabilisation
In the stabilisation phase, which typically lasts two to six months, compliance with the SLAs is continuously monitored with the help of KPIs. In addition, the focus is on the continuous improvement of processes.
Improvement
The improvement phase begins after six months. In particular, this looks at the extent to which certain process steps can have more automation built in and how the individual application can be further developed, for example through customer-specific code optimisation. If agreed, a change of contract model is also possible in this phase, from Time Material to ticket-based billing or a monthly flat rate.
Excel
In the Excel phase, focus shifts to optimising business processes. Highly reliable and efficient operation is already guaranteed at this point, thanks in no small part to proactive and predictive maintenance routines.