teamative

Professional Now Assist Implementation.

Your Challenge

Your challenge – AI should help but the start must be right

• Support teams lose time through manual summaries, recurring answers and context switching
• Knowledge articles and ticket data are not always consistent enough to reliably support AI
• Without clear modules, governance and enablement, AI remains a pilot rather than a stable part of the workflow

Our Solution

Our solution – implement modularly, improve iteratively

• Modular implementation: current-state analysis, configuration in Service Operations Workspace, workflow adjustments (summarisation, AI answer generation, knowledge suggestions), coaching and iterative fine-tuning

Our Extra

• Use-case selection and prioritisation for quick wins in support (e.g. ticket summarisation, answer suggestions, knowledge support)
• Guidelines and governance for quality and usage (e.g. review logic, responsibilities, feedback loops)

The teamative Way

Now Assist wirksam machen – im Workspace, in den Workflows, im Alltag.

A holistic view

We connect AI modules with processes, data foundation and knowledge management so that the solution is reliable and usable.

Proactive, not just reactive

We deliberately improve data and knowledge quality so that AI results become more stable and adoption increases.

Flexible collaboration

From PoC to rollout: we scale the implementation according to scope, modules and complexity of your support organisation.

Stability as a guiding principle

We establish measurable quality signals and feedback loops so that Now Assist works sustainably and can be further developed.

FAQs.

What are the prerequisites?

A current ServiceNow instance, appropriate licences and maintained data. We review this in advance.

Where do we start?

We analyse your pain points and select modules for quick wins (e.g. ticket summarisation).

How long does implementation take?

A PoC is often possible within a few weeks; a full rollout depends on scope and complexity.

How secure is the AI?

We clarify together which data sources may be used and set up the solution so that agents retain final control.

Are training sessions needed?

The usage is usually intuitive within the existing workspace. Depending on your setup we recommend short enablement sessions for a clean start.

Get the team run, get the work done.

Telefon

+49 (0) 711 968811-0

E-Mail

sales-de@teamative.com

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InsightNow Support – for Automated Ticket Support and Faster Support Processes.

Professional Now Assist Implementation.

Your Challenge

Your challenge – AI should help but the start must be right

Our Solution

Our solution – implement modularly, improve iteratively

Our Extra

Your Benefits with teamative

Now Assist wirksam machen – im Workspace, in den Workflows, im Alltag.

A holistic view

Proactive, not just reactive

Flexible collaboration

Stability as a guiding principle

We have the right expertise.

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CSM

ServiceNow OT

ServiceNow AI