• The CMDB is not stable enough to reliably steer ITOM processes
• Heterogeneous environments (on-prem, cloud, specialist solutions) are not consistently auto-discovered
• Data comes from multiple sources – leading to gaps, inconsistencies or duplicates
• Standard discovery, Service Graph Connectors & development of individual custom discovery patterns
• Discovery & data quality check as the foundation for a reliable CMDB
• CI normalisation and deduplication for a consistent data baseline