• Monitoring events are spread across multiple systems – no central view of priorities and impacts
• High event and alert volumes make assessment difficult: what is critical, what is noise?
• Missing correlation slows response and handover to operational processes
• Implementation of ServiceNow Event Management
• Connection via connectors (standard or custom connectors)
• Correlation & prioritisation along your service structure as the foundation for clear escalation and response processes
• Clean connector setup incl. mapping/normalisation so that events arrive consistently and usably in the target system
