• Recurring tasks consume operational capacity and extend throughput times
• Manual interventions increase error risk and make quality hard to reproduce
• Known incidents are handled the same way repeatedly instead of being resolved automatically
• Introduction of standard runbooks
• Flow Designer & IntegrationHub for end-to-end automation
• Selection and prioritisation of top automation cases (quick wins) based on incident/request volume
• Clean governance for runbooks (versioning, approvals, roles/permissions) so that automation stays controlled in production