• Dependencies between applications, infrastructure and business services are insufficiently documented or quickly outdated
• During incidents there is no quick overview of which services are truly affected and what needs to be prioritised
• Changes are implemented without reliably assessing impact along the service chain
• Automated creation of service maps
• Design of business service models & interactive service dashboards
• Joint definition of relevant business services incl. appropriate granularity and naming/model standards
• Enablement for operations teams: using maps/dashboards for incident, problem and change processes
